In order to improve our services, we continuously conduct studies on user satisfaction towards our library website/portal. Due to that, we started the effort from January 2020 and concluded the assessment as described below.
1. Total of Respondents : 77
2. Accuracy of Information
Based on the data, it shows that most of the information provided in library website pages were accurate and these were observed from the level of satisfaction among the respondents which covers a total of 62 out of 77 (80.5%).
3. Satisfaction Level
The survey showed that the level of satisfaction was quite high with an average of 61out of 77 (79.2%) respondents satisfied with the performance of library website.
4. User’s Attachment
The survey indicated that most of the user’s visited library website regularly as describe from the data below:
| Frequency of Visits | Jumlah |
| Several times per week | 26 |
| Several times per month | 15 |
| This is my first visit | 13 |
| Everyday | 10 |
| About once a week | 9 |
| Once per month or less | 7 |
5. User-friendly
The survey indicated that most of respondents found that the library website was easy to navigated based on the tools/services below:
| Criteria | Very Easy | Easy | Not Bad | Difficult | Very Difficult |
| User Friendly | 11 | 47 | 17 | 2 | 0 |
1. Total of Respondents : 233
2. Accuracy of Information
Based on the data, it shows that most of the information provided in library website pages were accurate and these were observed from the level of satisfaction among the respondents which covers a total of 194 out of 233 (83.3%).
3. Satisfaction Level
The survey showed that the level of satisfaction was quite high with an average of 190 out of 233 (81.5%) respondents satisfied with the performance of library website.
4. User’s Attachment
The survey indicated that most of the user’s visited library website regularly as describe from the data below :
| Frequency of Visits | Jumlah |
| Several times per week | 79 |
| About once a week | 39 |
| Several times per month | 38 |
| This is my first visit | 37 |
| Everyday | 24 |
| Once per month or less | 16 |
5. User-friendly
The survey indicated that most of respondents found that the library website was easy to navigated based on the tools/services below.
| Criteria | Very Easy | Easy | Not Bad | Difficult | Very Difficult |
| User Friendly | 24 | 157 | 38 | 10 | 4 |
1. Total of Respondents: 250
2. Accuracy of Information
Based on the data, it shows that most of the information provided in library website pages were accurate and these were observed from the level of satisfaction among the respondents which covers a total of 192 out of 250 (76.8%).
3. Satisfaction Level
The survey showed that the level of satisfaction was quite high with an average of 200 out of 250 (80%) respondents satisfied with the performance of library website.
4. User’s Attachment
The survey indicated that most of the user’s visited library website regularly as describe from the data below:
| Frequency of Visits | Jumlah |
| Several times per week | 64 |
| First visit | 56 |
| Several times per month | 39 |
| About once a week | 39 |
| Everyday | 32 |
| Once per month or less | 20 |
5. User-friendly
The survey indicated that most of respondents found that the library website was easy to navigate based on the tools/services below.
| Criteria | Very Easy | Easy | Not Bad | Difficult | Very Difficult |
| User Friendly | 45 | 136 | 54 | 13 | 2 |
Survey Governance
Objektif
The survey was held to explore four main targets :
- to observe user opinion on the accuracy of information provided
- to identify user satisfaction level on library website services
- to detect the behavior of user attachment to library website pages
- to ascertain whether library website is user-friendly enough to be used
Coverage
The assessment here is inclusive for library homepage or portal only which domain is : library.uum.edu.my and does not include other library websites which facilitate other services such as Library System – Sierra, eResources, Repository, eThesis, Past Exam Papers etc.
Period of Survey
The survey covered from January to December on each targeted years.
Data Acquisition
The data were harvested through online survey tool which can be access by link SINI
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