Client's Charter
- We pledge to provide services which are efficient, accurate and friendly to fulfill the learning, teaching and research needs.
- We strive to acquire all types of library materials needed as references for teaching, learning and researching.
- We promise to manage the payment matters adhering to the rules for all services with speed, efficiency and friendly manner
- In executing our tasks above, we are willing to accept suggestions and comments from users to ensure customer satisfaction is achieved.
Statistics
Clients' Charter | Measurement | Achievement (Jan 2015-June 2015) |
We pledge to provide services which are efficient, accurate and friendly to fulfill the learning, teaching and research needs | 80% or more users satisfied | 264 users or 68% from 400 users who respond to the survey satisfied |
We strive to acquire all types of library materials needed as references for teaching, learning and researching |
Interlibrary loan
Books – Acquire 80% of items requested |
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We promise to manage the payment matters adhering to the rules for all services with speed, efficiency and friendly manner | Processing payment within 7 working days | 202 invoices are processed within 7 working days. |
In executing our tasks above, we are willing to accept suggestions and comments from users to ensure customer satisfaction is achieved | Give feedback within 7 working days | 20 customer complaints are managed within 7 working days. |