Client’s Charter

Client's Charter
  • We pledge to provide services which are efficient, accurate and friendly to fulfill the learning, teaching and research needs.
  • We strive to acquire all types of library materials needed as references for teaching, learning and researching.
  • We promise to manage the payment matters adhering to the rules for all services with speed, efficiency and friendly manner
  • In executing our tasks above, we are willing to accept suggestions and comments from users to ensure customer satisfaction is achieved.

Statistics

Clients' Charter Measurement Achievement (Jan 2015-June 2015)
We pledge to provide services which are efficient, accurate and friendly to fulfill the learning, teaching and research needs 80% or more users satisfied 264 users or 68% from 400 users who respond to the survey satisfied
We strive to acquire all types of library materials needed as references for teaching, learning and researching

Interlibrary loan

  1. 50% (to) request rate fulfilled
  2. 60% (from) request rate fulfilled

Books – Acquire 80% of items requested
  1. Interlibrary loan
  2. 245 (67.5%) request (to) from total of 363 requests fulfilled
  3. 160 (73.3%) request (from) from total of 217 fulfilled
  4. Books acquire rate by category as follow: Postgraduate 89.8%,Undergraduate 91.8%, Management Foundation 88.6%
We promise to manage the payment matters adhering to the rules for all services with speed, efficiency and friendly manner Processing payment within 7 working days 202 invoices are processed within 7 working days.
In executing our tasks above, we are willing to accept suggestions and comments from users to ensure customer satisfaction is achieved Give feedback within 7 working days 20 customer complaints are managed within 7 working days.