Emergency Procedure

To comply with relevant legislation, codes and guidance materials, emergency procedures are prepared and emergency warning systems installed in the library premises.  The objective of these procedures is to ensure, as far as practicable, the safety, health and well being of staff, students, contractors and visitors during emergencies at the library.

We encourage you to read and understand these, in case of an emergency or before its happened. Please follow the instruction carefully and if your need assistance in implementing emergency procedures in your zone, please do not hesitate to approach any library staff on duty.


Emergency Preparedness

What is Emergency?
According to Wikipedia "..an emergency is a situation that poses an immediate risk to health, life, property, or environment. Most emergencies require urgent intervention to prevent a worsening of the situation, although in some situations, mitigation may not be possible and agencies may only be able to offer palliative care for the aftermath. While some emergencies are self-evident (such as a natural disaster that threatens many lives), many smaller incidents require that an observer (or affected party) decide whether it qualifies as an emergency. The precise definition of an emergency, the agencies involved and the procedures used, vary by jurisdiction, and this is usually set by the government, whose agencies (emergency services) are responsible for emergency planning and management". (Source : https://en.wikipedia.org/wiki/Emergency).

Emergency Preparedness

Emergency preparedness is the ability to survive on your own, without rescuer assistance, for a period of time. The term refers to the steps you take to make sure you are safe before, during and after an emergency or natural disaster. These plans are important for your safety in both natural disasters and man-made disasters. Examples of natural disasters are floods, blizzards, tornadoes and earthquakes. Man-made disasters can include explosions, fires, chemical and biological attacks

The library has designated 5 types of possibility emergencies that require procedures within the premises. These are:

  • Fire/Smoke
  • Storm/Lightning
  • Power Outage
  • Threat
  • Medical
  • Earthquake
Emergency Evacuation

At all times during an emergency follow the instructions of the library staffs.

  • On hearing the evacuation alarm, immediately prepare to leave the building – Secure confidential materials and valuables, collect personal belongings, switch off computers, electrical appliances and equipment.
  • If the evacuation alarm sounds, or if instructed to do so by a staff, leave the building by the nearest and safest exit route. All doors should be closed (but not locked) on leaving.
  • If possible take hand held personal belongings (such as handbags and briefcases) with you when you leave. Do not return to collect belongings.
  • Assist any person with a disability to leave the building, or to the nearest fire isolated or fire-safe haven such as assembly point. Do not attempt to carry people down stairs.
  • Walk quickly and calmly to the designated assembly area for your building or as advised by the library personnel.
  • Remain at the assembly area (in groups) until instructed to leave by the library personnel.
  • Do not re-enter the building until informed that it is safe to do so by the library personnel. Do not enter a building in alarm.
  • Do NOT panic OR use the lift. Stay calm at all time.

In case of fire or smoke has been detected somewhere in the library premises, the fire alarm system will be activated automatically. Evacuate the building immediately and follow the instruction as mentioned on the Emergency Evacuation section above. But it might fail if the connection is broken and you can help by following this procedures:

Raise the alarm

  • If safe to do so ensure the immediate safety of anyone within the vicinity of the fire.
  • Raise the alarm - If not already sounding, using a break glass alarm panel or by shouting ‘Fire, Fire, Fire’ if a panel is not available. The alarm system automatically notifies the Fire and Emergency Services and Security (who then notifies other emergency personnel).
  • Phone Security  - Give your name, building, level, type and extent of the fire/smoke and inform the library staff if safe to do so.
  • Evacuate immediately to the assembly area.

Fire fighting

  • If safe to do so and if trained in the use of fire equipment – attempt to extinguish the fire.
  • Choose the correct fire extinguisher. Do not use water or foam on an electrical fire.


  • Evacuate the building as instructed to do so by a library personnel.
  • Walk quickly and calmly to the assembly area.
  • Close doors and windows as you exit - do not lock doors. Leave lights on.


  • Remain in the assembly area in groups until instructed to leave by the Fire and Emergency Services personnel.
  • Do not re-enter the building until informed that it is safe to do so by the Fire and Emergency Services personnel.
Storm or Lightning Strike

In case of heavy storm, lightning or tornado, stay in the library premises or outdoor shelters until the situation is back to normal. Do NOT try to leave the premises if you do not have a proper protection or vehicle as you might:

  • Get soaking wet which can cause hypothermia, cold, flu or asthma
  • You might get struck by the lightning
  • You might get hold up in a flood
  • Plunged by a broken branch or fallen trees
  • Electrocuted by the exposed electrical appliances


Usually a storm with a heavy rain in a long period of time could cause a flash flood or worse a big flood. Even though a flash flood doesn't seem dangerous enough but you must take a proper precaution as it is also exist a threatening condition as follows :

  • Slippery - Beware of slippery condition along the library outdoor corridor or pathway as you might fall
  • Dirty Water - The water might be contamination with the sewage and drainage water. Cover yourself with sufficient protection especially if you have a bandage where the water level can reach it.
  • Non Visible Pathway - The pathway that you usually take might be sunk by the flood. Be very careful when attempted to take the pathway in that condition as you might stumble or stepped on sharp debris.
  • Strong Current - As the flood water try to divert the excess water, the current could be strong and very dangerous to go through. Find other route that less dangerous even it might take you longer.
Power Outage

Should a power outage occur in the library building, the emergency lights will activate. You should be aware that you may need to leave the building. The risk of power outage will affect:

  • The elevator - If you are inside the elevator and it is paused, please stay calm. Use your mobile device light (if available) to guide you and use the emergency telephone provided to contact the emergency personnel.  If you know someone is trap inside the elevator, try to talk with the person to calm him/her. Contact our staff at 604928 3628 or approach any library staff on duty for help.
  • The air-condition system - The system will be at halt and the premises will slowly increase in temperature if the power outage take longer than expected. Leave the premises immediately if you feel dizzy or airless.
  • Some area will be in pitch black - Use your mobile device light or emergency light to guide you around. Beware of the surrounding so that you do not stumble on anything that can cause injuries. Try to reach the exit as soon as possible.
  • All electrical equipment - All equipment including the wifi network will stop operating. The emergency source for some light or equipment will running in a short period only.
Personal Threat

Violent / threatening person

If confronted and if safe to do so:

  • Do not argue or provoke the person.
  • Do not attempt to physically subdue the person.
  • Back away and alert others to move away also.
  • Make it easy for the person to leave the building/area.

If the person appears psychotic (unusual behaviour, saying odd things)

  • Try and create a calm, non-threatening atmosphere. Reduce distractions, turn off noisy equipment and computer monitors.
  • Talk slowly, quietly, firmly and simply.
  • Avoid direct eye contract, do not get too close.
  • If you can get the person to calm down, try and get them to sit down with you.
  • Do not try to reason with acute psychosis. They may be acting this way because hallucinations and voices that they are hearing are very real to them.
  • Express empathy for the person’s emotional distress, but do not pretend that the delusions or voices are real for you.
  • Comply with reasonable requests.

Take Note of :

  • Any articles/tools touched by the person.
  • Physical details and attire.
  • Points which may aid description (including mannerisms).
  • Direction that the person took when they left the area.
  • Phone UUM Security or provide details of the incident as soon as possible– seek advice on next action.
  • Record information

Be prepared to evacuate or secure the building/area – await further instructions from Security.

Civil disorder/illegal occupancy

Notify the UUM Security and library staffs on duty.

If safe to do so – initiate action to:

  • Restrict entry to the building
  • Confine presence to the ground floor
  • Restrict contact between intruders and building occupants
  • Be prepared to evacuate – await further instructions from Security
Personal Health Problems

Personal Injury



People With Specific Needs
Suspicious Activities


Familiarize yourself with the various emergency alarms and signals, break glass alarms, evacuation routes, emergency exits, assembly areas or First Aid Box at your zone inside the library building.

Internal Emergency Numbers

Library Security
604928 3631

UUM Security Dept.
604928 4366 | (24H) 3333/2416

UUM Development & Maintenance Dept.
604928 2001 | (HelpLine) 5555

University Health Center
604928 4927

Emergency & Accident Unit (24 hours)
604928 4444 / 013593 0028

U-Assist Center
604928 5707

External Emergency Numbers

National Emergency Service Hotline

Police Hotline
Jitra : 604917 2222
Changlun : 604924 1222

Fire Station & Rescue
Jitra : 604917 1444
BKHitam : 604922 2350

Malaysia Civil Defence Force
Jitra : 604917 1881

Emergency Responsive Team

Mohd Amirul Kasyful bin Nur Zulkifli
Airuzaidi bin Abdul Razak
Mohd Iruan bin Hussin
Ajmal Afif bin Abdul Rais